Refunds and Returns
Refund
WYD accepts products returned under the following terms and will replace or refund them according to your choice.
Please contact your sales representative at (86) 755 23991552 or email us requesting a Return Authorization (RMA) number before returning the item.
Claims for defective goods must include a test report showing the defect or a detailed description of the defect.
All returns must be made within 30 days after the invoice date, accompanied by a copy of the invoice and a brief explanation of the reason for the return.
The return shipping fee must be prepaid. Do not accept cash on delivery returns.
The returned goods must be in their original packaging and in a resale state.
After receiving the package, if you have any questions, please immediately contact our support team, including but not limited to the following reasons:
Products returned due to customer error or non delivery may incur a restocking fee of 15-25%. Special orders and customized products or “non cancellable/non returnable” products do not meet the return conditions.
Goods damaged due to misuse are not eligible for return or refund.
Claims for defective goods must be tested by the manufacturer. Goods identified as defective are only accepted for replacement or repair.
Not receiving the package normally
Yes, if you do not receive the package after the normal shipping date, we guarantee a refund or resend your order, except in cases where the customer is responsible for unsuccessful shipments, such as providing an incorrect shipping address or being unable to complete customs clearance due to customer reasons.
Note: If the following issues occur:
Extreme weather, post office delays, customs clearance, local protests, etc. In this situation, we cannot guarantee timely delivery, but we will do our best to support you. Thank you.
Some items are missing from my shipment
Firstly, check if you have received all the boxes related to the order. Then empty every box you receive, sometimes small parts may get stuck in gaps or packaging materials. If you still cannot find your product, please send an email to customer service immediately. Include a description of the missing quantity and a picture of the entire package. We will forward them to our warehouse to check monitor records and packaging image records.
Step:
- Send an email to the support team to obtain authorization.
- We will inspect and verify the issue.
- Provide solutions to customers based on specific circumstances.
Return
By returning the product to WYD, the customer proves that the product was purchased from WYD and did not replace all or part of the same product from other suppliers, distributors, or other sources of such products. The return should be in the original packaging and in an unused state (except for defective ones). ESD or moisture sensitive products should not be opened unless under controlled conditions.
General rules:
When the customer requests to return the goods due to “non original/counterfeit/quality problems”, the return and exchange of goods need the effective mass report of a third-party authority recognized by our company.
If the reason for the return is due to the customer’s fault, such as purchasing parts incorrectly, any customs and other expenses shall be borne by the customer.
The return shipping fee must be prepaid; We do not accept chemical oxygen demand shipment.
